02Shape · Product & brand design
Watch real people use it. Fix what trips them up.
Usability tests and UX research that show exactly where users get stuck, and why.
- Typical time
- 1–2 weeks
- Price
- Shape from ₹6 lakh
Who it's for
- 01Live apps with poor conversion
- 02Products before launch
- 03Teams debating design choices
Why it matters
Analytics tell you where users drop off. Usability testing tells you why. We watch real people try to complete real tasks, and turn every stumble into a specific fix.
What you get
Everything you'll hold at the end.
- 01
Test plan
Tasks, participants and success criteria.
- Real people, real tasks.
- 02
5–8 test sessions
Recorded, moderated sessions.
- Remote is faster; in person suits complex products.
- Five users find most major problems.
- 03
Issue log
Every problem found, ranked by severity.
- Each stumble turned into a specific fix.
- 04
Highlight reel
Short clips of the key moments.
- The moments your team needs to see.
- 05
Fix recommendations
Specific design changes for each issue.
- A specific design change for each issue.
- 06
Retest
Optional second round to confirm the fixes work.
- Confirms the fixes work.
- Your competitor's app can be tested as a benchmark.
A working demo every week.
You see progress, not status reports. A link you can tap, every week.
How it runs
Clear steps. No surprises.
Typical time: 1–2 weeks. You get the exact dates in writing before we start.
- 01
Plan
Tasks and participant profile.
- 02
Test
Moderated sessions, remote or in person.
- 03
Analyse
Issues ranked by severity.
- 04
Recommend
Fixes, and an optional retest.
Our promises, on this service too
- Scope signed in writing. A one-page scope you approve before work starts.
- One accountable lead. Their name and number on day one, and they answer.
- A working demo every week. A link you can tap, every week.
- QA inside every sprint. A test report with every demo.
- Dates published up front. A timeline you can share with your board.
Price & time
from
₹6 lakh
Part of Shape, or quoted on its own.
- Typical time
- 1–2 weeks
- Next step
- Fixed quote in writing after the first call.
FAQ
Questions founders ask before they start
Something else? Ask us directly. A real person replies within one working day.
How many users do we need?
Five users find most major problems. We usually test 5–8.
Can you test our competitor's app too?
Yes, it's a useful benchmark.
Remote or in person?
Both work. Remote is faster; in person suits complex or physical products.
Who owns the work?
You do. Every file, design and line of code is yours on payment.
Can you sign an NDA?
Yes, before the first call if you like.
How do we start?
Book a call. Within one working day you'll talk to a real person, and after the call you'll get a fixed quote in writing.
UX research & usability testing.
Done properly.
Tell us what you need. In one call you'll know what it takes, how long, and what it costs.
- 1–2 weeks
- typical time
- In writing
- scope and dates, before we start
- 100%
- code, files and accounts are yours